How Do I Install Safebytes?

1. Get a copy of the installer first by clicking on the green download link on this page.
2. Kindly check on the images below on how to proceed with the installation:

Install -1Install-2  Install-3 Install-4

How Do I See If My Software is Activated?

Click on the About tab. If it says Registered then your're software is already activated. If not, you would need to register it first.


How Do I Update My Safebytes Virus Definitions?

Click on the Settings tab. Under Safebytes Configuration, place a check mark on the tick box beside Automatically check for updates by clicking it then hit Apply.


Once you've set it to automatically, you should be able to see a window prompt, like the one below, whenever an update is available. Just click Yes.


If you opted not to have the automatic update, you can just manually update it, at any given time, under the Malware Scan tab. Just click the Update Now button, located on the upper right portion of the window, beside the Help button.


It is highly recommended that you run an update at least once a week or before you perform any scanning activities on your system.

How Can I Contact Support?

Click on the Spyware HelpDesk tab. Just below the Open a Support Ticket tag, your email address should auto-populate on the (1) field. Choose a department where you would want to send your query or concern by clicking on the (2) drop-down arrow. Enter a (3) subject line then provide as much detail as possible to describe the issues on the (4) email body field. When you're ready to send it, just hit the green (5) Submit Your Ticket button.


Where Can I Find My License Key?

Click on the About tab. Your license should show on the License Key field.


How Do I Uninstall Safebytes?

For Windows XP, Vista and 7:
1. Click Start.
2. Click Control Panel or Settings and then Control Panel
3. Double-click Add or Remove Programs or Uninstall a program.
4. Within the new window select Safebytes and click the Remove button or Uninstall/Change button.

For Windows 8:
1. Move the mouse to the bottom left corner of the screen and right-click.
2. Click Control Panel.
3. Under Programs, click on Uninstall a program.
4.  Select Safebytes and click Uninstall/Change.

Uninstall1 Uninstall2 Uninstall3 Uninstall4 Uninstall5

My subscription has expired. How do I renew it?

1.Log in to your account.
2.At the top of your My Account page, select My Account, and then click Subscriptions.
3.Click All expired to see your expired subscriptions. Or click View active to see your subscriptions that have not yet expired.
4.Look for the subscription you want to renew and click Renew.