If you’re having issues like malware preventing you from installing SafeBytes Anti-Malware or you are seeing the ‘Open With’ box when you try to open SafeBytes Anti-Malware, we recommend trying the alternate download methods below.
Try the alternate download method: Download SafeBytes Anti-Malware on an uninfected computer, locate the file called Anti-Malware-Setup, transfer the SafeBytes Anti-Malware file (Anti-Malware-Setup.exe) to a removable drive (i.e. USB flash drive), safely remove the USB Flash Drive and plug it in to the computer that is infected with malware. Transfer the SafeBytes Anti-Malware file (Anti-Malware-Setup.exe) onto the infected computer and double click to open the file. Follow the prompts to install SafeBytes Anti-Malware and rid your computer of malware infections.
Malware Blocking Your Internet?
Are you experiencing any of the below symptoms of malware on your computer?
- Trouble accessing certain websites.
- Unable to download/install anti-virus/anti-malware software.
- Pop-ups with unfamiliar alerts are displayed on the computer and the browser’s default homepage points to an unknown website.
- Difficulties opening existing security software.
- Cannot boot into Safe Mode.
- New or unfamiliar icons on the Desktop.
- Security settings in your web browser appear to have been compromised.
- Drives such as C: and D: not displaying.
- The administrator account password has been changed.
- When searching the Internet, search results are redirected to potentially suspicious adware search results rather than the intended results.
- No access to Task Manager, Command Prompt, and/or RegEdit.
- Administrator privileges have been modified or removed.
- Alarming pop-up alerts that claim the computer is infected with spyware/malware appear the on the Windows task bar.
- Redirected to 404 error pages on the web browser.
Many malware infections such as trojans, rootkits, and worms are known for blocking security related software and websites. Malware is often designed to limit your ability to download/install software that can remove malicious files from your computer. Scammers and hackers intentionally design malware to perform these functions so they can take control of your computer.
Use an Alternate Web Browser
You can try downloading SafeBytes Anti-Malware using an alternate web browser. Sometimes malware is designed to only block specific web browsers. Some recommended browsers include Firefox, Chrome, Microsoft Edge and Internet Explorer.
Does ‘Open With’ Dialog Box Appear Instead of SafeBytes Anti-Malware?
Malware can use the ‘Open With’ function to attempt to prevent PC users from installing programs including security software. If you have copied SafeBytes Anti-Malware installation file to a removable drive but it cannot load onto your infected computer or you don’t have a second computer readily available, the below methods are available to skilled PC users to fix your computer:
Start Windows in Safe Mode
An alternate way to avoid malware that has infiltrated your system is Starting Windows in Safe Mode with Networking.
Turn off DNS Caching
DNS caching is a method for obtaining an IP address from a website when it is connected to the Internet. Malware can slow or limit DNS queries or processes such as downloading and installing programs and anti-malware solutions. Here’s how to turn off DNS Caching:
How to turn off DNS Caching in Windows XP
- Start menu > Run > type in cmd > click OK.
- Type net stop dnscache > press Enter.
- Type Exit after seeing the message “The DNS Client service was stopped successfully”.
How to turn off DNS Caching in Windows Vista or Windows 7
- Start menu > type in cmd in the search box.
- Right-click on cmd and then click on “Run as administrator”.
- Click Continue in the “User Account Control prompt”.
Check for Hosts File Hijacking
If your computer is infected with malware, your Hosts file (used to connect hostnames to IP address) may have been modified. If this is the case, you may be blocked from accessing certain websites, or your browser could be redirecting to malicious websites. In most cases, restoring your Hosts file back to its default configuration using Microsoft’s automated tool will fix this issue. Beginner computer users who are unsure on how to edit Hosts file will find this tool helpful. To locate and make changes to the Hosts file, navigate to the Windows Folder path C:WindowsSystem32driversetc. If you aren’t able to locate the Hosts file, select to show hidden files and folders by going to “Folder Options Control Panel” and un-select “hide protected operating system files”. To alter the Hosts file in Windows Vista or Windows 7, click “Start”, then choose “All Programs”, click “Accessories”, right-click “Notepad”, click “Run as administrator”, open “hosts” file, and make the necessary changes.
If you have any questions about the above solutions, or you would like assistance installing SafeBytes Anti-Malware, please contact our Support team. Product support is available 24/7 via chat and email.